The actual rules for season 9 (effective September 2019) are a vast improvement over season 8. A little trickier to keep the right records, but not too much. I really do like the actual rules that were implemented.
My poor rating is more for the delivery system.
Best would be if there was a dedicated page on the WOTC Adventurers League "start here" page including all the stuff any player might need, with a link to the DM specific stuff on another page.
But if it absolutely can't be placed there for ease of location and access, it absolutely should be super simple to find here! The pack ought to be "pinned" such that it is the first thing to show up when a user clicks on the "D&D Adventuers League" tab in the "Browse Categories" section. As it is, even searching for "Player Pack" fails! My only recourse has been to create a bookmark to always take me back to the "Player & DM Pack." If I can't tell a new player in two sentences how to find the applicable rules / documents, that is a severe problem.
[2 of 5 Stars!]