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Frequently Asked Questions

Click a question to see its answer.

The Basics

  • What are ebooks?
  • Why should I buy ebooks?
  • What can I do with my ebooks?
  • Do I need to be online to read ebooks?
  • Can I put my ebooks on more than one computer/device?
  • Do I have to know a lot about computers?
  • What programs do I need to use the electronic titles from Dungeon Masters Guild?
  • What do I do if a title I want isn't here?
  • Who sets the prices on your ebooks?
  • Can I view PDFs from Dungeon Masters Guild on my iPad?
  • Can I view PDFs from Dungeon Masters Guild on my Kindle Fire?
  • Can I view PDFs from Dungeon Masters Guild on my Nook Color?
  • Can I view PDFs from Dungeon Masters Guild on my Android Tablet?

Getting Started

  • How do I begin?
  • How do I put items into my shopping cart?
  • How do I make a purchase?
  • How do I use your search function?
  • How do I redeem a coupon?
  • How do I back up my ebooks?
  • How do I read an ebook on a mobile device?
  • I am a publisher: how do I get my products on Dungeon Masters Guild?

Problems In Using Dungeon Masters Guild Or Our Products

Download Problems

  • I am getting a warning from the web browser when trying to download.
  • I am using Internet Explorer and cannot download -- what can I do?
  • I am using Opera and cannot download -- what can I do?
  • What happens if my download is interrupted?
  • What do I do if I accidentally delete or lose my PDF?
  • What do I do if my file downloads at 0kb?
  • What do I do if my download won't start?
  • What do I do if I have gone through the FAQ and still can't download?

Checkout Problems

  • What do I do if I am unable to use a credit card because I am getting an authorization error?
  • What if I made payment via PayPal but did not get any links to download?
  • What if I have some other checkout problem?

Problems Viewing PDF Files

  • What do I do if my file downloaded but cannot be viewed correctly?

Printed Books

  • What's different about your printed books?
  • Why are some products available in print and others are only available as downloads?
  • What do I do if my printed product wasn't delivered?
  • Why is the shipping cost higher than I expected?
  • What's the difference between printed books that come from original electronic format vs. scanned image books?

Individual Format FAQs

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